亚马逊又更新了评论规范啦!所以小编也遇到更多类似“可不可以发催评、索评”这样的疑问,下面先给大家解读一下这次的政策,以及应对的方法和技巧。
首先来看看最新亚马逊Prohibited seller activities and actions (卖家违规活动及行为)的邀请评论规范。
General Guidelines
(一般准则)
Misuse of ratings, feedback, or reviews:
(滥用商品评论、卖家反馈和评分)
Any attempt to manipulate ratings, feedback, or reviews is prohibited.
(任何操作商品评论、卖家反馈以及评分的行为都不被允许。)
Ratings and feedback: The rating and feedback features allow buyers to evaluate the overall performance of a seller, helping sellers to develop a reputation within the Amazon Marketplace. You may not post abusive or inappropriate feedback or include personal information about a transaction partner. This also includes posting ratings or feedback to your own account. You may request feedback from a buyer, however you may not pay or offer any incentive to a buyer for either providing or removing feedback.
You may request feedback from a buyer
You may request feedback from a buyer
You may request feedback from a buyer
很重要~特别讲三次
原文翻译:
「卖家反馈和评分:卖家反馈的评分功能提供买家一个衡量卖家绩效的标准,帮助卖家在亚马逊站点中提升自家店铺的名气。提交卖家反馈的内容不可含有辱骂与不恰当的字眼,或泄漏买方私人资讯,并禁止自己给自身经营的店铺反馈。你可以向买家邀请反馈,但严禁任何金钱或物质等诱因作为买家撰写及移除评论的奖励。」
Reviews: Reviews are important to the Amazon Marketplace, providing a forum for feedback about product and service details and reviewers’ experiences with products and services—positive or negative. You may not write reviews for products or services that you have a financial interest in, including reviews for products or services that you or your competitors sell. Additionally, you may not provide compensation (including free or discounted products) for a review. Review solicitations that ask for only positive reviews or that offer compensation are prohibited. You may not ask buyers to modify or remove reviews.
原文翻译:
「商品评论:亚马逊的买家可提交正负商品评论来传达对商品或服务的感想,作为消费者重要的商品讯息来源。禁止针对跟自身有利益关系的商品,或为自身以及竞争对手的商品撰写评论。此外,提供犒赏(包括免费或是折价的商品) 来邀请评论不被许可。提供犒赏只邀请评论,或是只邀请评论也不被准许。卖家不行请求买家更改或是移除差评。」
简单明了还是看不懂,没关系!
酷仔把重点都划出来了!
带好小板凳,划重点!!!
严禁任何金钱或物质上等诱因作为买家撰写及移除评论的奖励。
提供犒赏(包括免费或是折价的商品) 来邀请评论不被许可。
提供犒赏只取得好评,或是只取得好评也不被准许。
卖家不能请求买家更改或是移除差评。
安全!
只有这方法才让你在亚马逊上做的长长久久!
你可以发邮件向买家邀请卖家反馈和商品评论,但 no string attached (不要免费或折价送这送那,还要求好评!)。最重要的!使用软件发邮件邀请评论安全又有效!