疫情期间，为避免卖家受到更多影响，我们为您梳理了近期需要注意的5点内容，请大家重点查看并实施：
No.1平台保护性公告
考虑到此次的发展，大部分工厂和卖家无法于初七恢复正常营业。平台特此发布公告更新以下几项内容：
▶ 平台决定将延长备货期至2月10日，在此期间不计算备货期，自2月11日开始计算。
▶ 平台将取消对1月26日-2月10日成交不卖订单的处罚。切记，如不能确保有效发货期内发货，不要填写虚假发货单号，虚假发货正常接受处罚。
▶ 由于疫情导致部分地区物流、供应链受到一定影响，为支持平台卖家渡过难关，平台决定暂不进行2020年1月份的商户服务评级考核（即2月5日评级考核暂停），卖家权益以当前考核结果为准。后续考核时间另行通知，请关注公告。
您可至敦煌网官网查看公告全文。
No.2买家售后
2月1日之后，请务必安排客服人员解答买家咨询、售后服务相关问题，如遇到难以回答的纠纷问题，可以与线上客服进行咨询，敦煌网客服人员会协助解决。
No.3无法发货的订单
关于无法发货的订单，请务必在2月10日之前主动联系买家，积极与买家沟通，争取延期发货和买家谅解。如果买家不同意延期发货，建议直接退款给买家，成交不卖订单免处罚。切记，务必不要填写虚假单号。
No.4商品及时下架
还请尽快完成在售架上商品的盘点，如供应链或者物流原因不能及时发货，建议先将商品进行下架，避免后期产生更多纠纷。
No.5回答买家疫情相关问询
如买家咨询疫情情况，我们准备了几种回复模板，提供给大家参考：
咨询疫情状况
We know that the spread of the coronavirus was a cause for concern. The main epidemic situation is only in Wuhan, which is under control. China is determined and capable of winning the battle against the coronavirus. We all take it seriously and follow the government’s instructions to contain the spread of the virus. We do believe that the situation will go better and better, and will get restored soon.
包裹里是否病毒，是否安全?
We know that the spread of the coronavirus was a cause for concern. There is no evidence to show that there is any virus within the package, and all orders run through a lot of scanning before the package been sent out, and before it arrives.
春节假期延长，什么时候结束？
Affected by a novel coronavirus in Wuhan, our government announced it will delay resumption of work to February 3rd, for some arears, it may continue to February 9th. Your understanding and support will be highly appreciated.
社交媒体都说中国疫情特别严重？
That is the fake news, thanks for helping prevent the spread of these rumors if possible. We do believe, China's speed, scale and the efficiency of response is rarely seen the world. Any other countries could not have controlled like China. We do believe it will be restored soon.
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