消息中心常见回复模板

卖家可以在卖家中心自行创建回复模板，来回复顾客的常问问题，比如“我的物流单号是多少”、“我可以取消我的订单吗”等等。如果您想了解更多关于如何创建回复模板的信息，您可以查看小程序文章“消息中心回复模板创建”。

注：如果您需要使用一个可以自动填充内容的回复模板，请确保您在下拉列表中选择了正确的选项，弧形括号“（）”中的插入语必须由发送者手动填充。

Suggested Templates

消息回复模板

Customer Requested to Cancel an Unshipped Order

顾客申请取消未发货订单

Customer Requested to Cancel a Shipped Order

顾客申请取消已发货订单

Customer Requested to Return an Item Within the Return Window (In-store Returns)

顾客申请在退货期限内退货（在沃尔玛线下门店进行退货）

Customer Requested to Return an Item Within the Return Window (No In-store Returns)

顾客申请在退货期限内退货（不在沃尔玛线下门店进行退货）

Customer Requested to Return a Delivered Item Outside of The Return Window

顾客在退货期限外申请退货

Customer Requested the Delivery Status of Their Order

顾客申请查看订单的物流运输状态

Customer Never Received an Item

顾客没有收到商品

Lost in Transit

商品在运输过程中丢失

Lost After Delivery (With Signature)

商品在签收后丢失

Lost After Delivery (No Signature)

商品在送达后丢失（顾客本人没有签收）

Items Are Being Delivered Later Then Expected

商品送达时间晚于预期送达时间

Customer Received the Wrong Item (Keep It Rules)

顾客收到了错误的商品，但可以使用Keep It规则将其留下

Customer Received the Wrong Item (No Keep It Rules)

顾客收到了错误的商品，但不能使用Keep It规则

Customer Received Damaged or Defective Items (Keep It Rules)

顾客收到了已损坏或者有缺陷的商品，但可以使用Keep It规则将其留下