【速卖通新手开店】速卖通站内信处理原则及技巧

一：站内信处理的基本原则

1.批发的站内信消息优先处理。抓住一个老客户，有时候可以顶你一天的销售额，要把更多的精力放在批发订单上，争取拿下批发订单。

2.如实回答，切勿忽悠。客户询问产品的相关功能，知道就是知道，不知道就是不知道，不确定就说不知道，一旦你说了可以支持，结果买回去用不了，纠纷退全款，妥妥的。(客户要懂产品+物流+销售等等)

二：站内信分类及具体方法

2.1 产品问题

询问外观相关(尺寸，颜色等)

Dear Valued Customer

Thanks for your great interest in our items , We are glad to tell you that this model we have 4 colors : Black , Green , Blue , Red , and all the color in stock , you can directly place the order in my store .

Once we receive the payment from your side , we will arrange the shipment for you ASAP

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

询问是否有库存

Dear Valued Customer

Thanks for your great interest in our items , In fact this is a really new item in the market , We just sell out , so the new stock will arrive in 2 weeks ,But you can place an order first in my store , Once we have new stock , We need send all the orders according to Order Date， early orders , we need ship it fast .

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

询问产品功能

Dear Valued Customer

Thanks for your great interest in our items ,it can connect with two device at the same time , But we have tested it , When you connect with one headphone，the sound quality would be much better .

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

询问产品折扣(利润高可以考虑折扣)

Dear Valued Customer

Thanks for your great interest in our items , Since you are already my VIP Customer , we just apply the discount $ 2 for you for this item from my company .

After you place the order , pls donot pay it first , Try to leave me message , so we will change the price to $** for you , and then let you finish the payment .

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

询问产品批发

Dear Valued Customer

Thanks for your great interest to my items , In fact your are already my VIP price , before you have bought many times in my store , so i just apply the VIP price for you from my company , Also we have our own factory So we can arrange it fast for you .

Each we can sell u only $**, So ** pcs price is $ ** , And i confirm it with my shipping company , you need pay the TNT shipping fee $**, so **pcs total price is $ **, when u place the order ,do not pay first , leave me message let me change the price for you , after i change , i will tell u pay ,and priority to send your order.

If you have any questions, please feel free to contact us wait your kindly reply , thanks

2.2 物流问题

询问发货时间多久

Dear Valued Customer

Thanks for your order ,In fact we have received your money , Usually my company QC need test it carefully before we shipping , Because we need guarantee better quality and well package for you .

Totally we need arrange your package within 2 days , Never worry that , Once we shipped , we need update the tracking number for you , and give you the racking website , so you can know your package where it is going on .

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

询问是否支持本地配送

Dear Valued Customer

Thanks for your great interest to my items , This items we have many in stock in Russian Warehouse , We can ship it for you directly from Russian Warehouse , So you can receive it really fast.

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

运送时效(小包)

Dear Valued Customer

Thanks for your great interest to my items , Usually we send it to you by AliExpress Standard Shipping , This is Aliexpress Official Shipping Way , According to my experience , it will take 3~4 weeks to your local place .

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

2.3售后问题

质保时间(1年)

Dear Valued Customer

Thanks for your great interest to my items , All the items in my store my company QC have tested it carefully , and we can provide you the guarantee for 1 year .

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

支持本地退货

Dear Valued Customer

Thanks for your order , In fact you can see we support domestic return in Russian , If you receive the parcel donot like it , you can return it to Aliexpress Russian Warehouse within 7 days .

If you have any problem , Leave me message here , we will reply you within 24 hours. best wish.

海外仓选择不了

Dear Valued Customer

Really sorry for the inconvenience , Just because we have set some remote area from Moscow , Cannot ship it from Russian Warehouse , For long address from Moscow is easy to lose the package , also buyer need pay high shipping fee , so you cannot choose ship it from Russian Warehouse .

If ok hope you can understand it , and place order from China , Best wish

2.4 社交推广

网红推广

Dear Valued Customer

Thanks for your great interest to my items , If ok hope you can send me your Youtube channel link , We need check it first , and we will talk it with my company , Decide to send what kind of items for you . Best wish.

其实速卖通站内信的回复，只要平时多去总结一些模板，你的工作量会少很多，上面的模板仅供参考，具体的细节需要不断的去优化，尽量把模板做的极致。

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